Careers

We’re looking for a creative and detail-oriented Social Content & Design Specialist to join our social team at JOY. In this role, you’ll bring brands to life through engaging social content, adapting existing design frameworks, crafting compelling copy, and collaborating with the wider creative team to develop campaign ideas.

You should have a strong background in social media and marketing, with a focus on content creation and production. You understand what resonates with consumers on social platforms and know how to create content that connects—especially within the health, wellness, and beauty space. Agility is key, as you’ll be working across different consumer segments, ensuring our content remains fresh, relevant, and impactful.

In this role you will be critical to the effective operation of our highly integrated agency, collaborating heavily with creative teams to create truly holistic & innovative campaigns that deliver real and meaningful results for clients. You will be instrumental to the roll out and delivery of social content for long-standing clients on retainer.

If you have an eye for design, a knack for words, and a passion for social media, we’d love to hear from you!

Why you will love this role

• You are someone who is proactive and takes initiative, you will enjoy the ability to own tasks and deliver content with creativity and strong attention to detail.
• You will collaborate with some of the smartest and most creative minds in the business in both media and creative on a daily basis, the learning opportunity is huge and the opportunity to build amazing campaigns is even bigger.
• You will be able to share your passion for social and creativity with clients and team. We believe in harnessing and unleashing your potential to deliver great work for clients. A desire to get the best out of our staff to succeed in their career is important to us.
• Your working experience will be JOYful. We believe you should get great satisfaction out of the work you do and have a great time doing it. A genuine agency culture is what sets us apart.

What you need to bring

• Strong understanding of marketing, social media, and brand communication.
• Ability to translate brands into social media content across different platforms.
• Strong eye for visually appealing content tailored for various audiences.
• Excellent copywriting and communication skills.
• Knowledge of paid and organic media, using insights to improve content performance.
• High attention to detail—small things make a big difference!
• Interest in audience behavior and decision-making to create impactful content.
• 3-4 years of experience (or more).

What makes a great Social Content & Design Specialist at JOY

• A collaborative team player who enjoys building on ideas.
• A problem solver who finds creative solutions.
• Curious and investigative mindset.
• Strong relationship builder with clients and team members.
• Agile thinker, able to adapt quickly to new information.
• Confident in sharing opinions and creative vision.
• Cares deeply about client success and treats their business as their own.
• Forward-thinking with a strong sense of future opportunities.

Key Responsibilities

• Content Creation: Design engaging graphics, videos, and animations for social media.
• Brand Consistency: Ensure all content aligns with the brand’s visual identity.
• Campaign Collaboration: Work closely with creative and social teams on campaign execution.
• Trend Awareness: Stay up to date with social media trends and algorithm changes.User
• Engagement: Create interactive content (polls, GIFs, infographics) to boost engagement.
• Performance Analysis: Track and optimize content performance using social insights.
• Process Management: Handle social studio bookings, briefs, and time management.
• Team & Culture Contribution: Foster a positive, collaborative agency culture.
• Career Development: Mentor junior team members and share expertise.

Required Skills

Technical

• Strong understanding of social media platforms and creative best practices.
• Proficiency in design tools (Canva, Adobe Creative Suite, inc. Premiere/After Effects).
• Knowledge of digital marketing and content production for Instagram Reels & TikTok.
• Experience in measuring content performance (preferred but not required).
• Basic computer skills (Excel, Word, PowerPoint).

General

• Strong communication and project management skills.
• Highly productive and efficient.
• Excellent problem-solving and critical-thinking abilities.
• Inspiring and enthusiastic team player.
• Great presentation skills.
• Solid business acumen.

Design experience for health, wellness, high-end retail brands and beauty is desired but not required.

Reporting Line

Direct – Social Director.

Indirect – Creative Director.

Key Interfaces

Internal – Joy Connections team (media), JOY account management, Creative, Studio & Production.

External – Clients, social media partners.

To apply

If you’re ready to dive into the world of social media at JOY we’d love to hear from you! Send your resume, portfolio and a short cover letter telling us why you love social and how your experience fits this role to Nick, JOY Social Director.

Why JOY?

• Genuinely fully integrated agency, 70% of clients are multi discipline across brand, media, creative and culture functions, and we take a balanced and objective approach to deliver best solution for clients.
• Senior leadership team heavily involved in day to day providing great learning and growth opportunity.
• Senior client relationships meaning ideas get off the page and into market quickly.
• Clear and pervading values that are lived in our day to day.
• CARE – We make it personal, like it’s our own money and our own campaign, sweating the details to ensure success.
• CREATIVITY – We create an edge by looking for all the ways creativity can make a difference.
• SUBSTANCE – We never make assumptions and always scrutinise industry rhetoric – we bring true experience, expertise and insight to every decision.
• ENTERPRISE – We think business, not just communications, understanding what real success looks like and how everything needs to align to get there.
• Clear KPIs and progression paths for all employees.
• Reward and recognition culture.
• Independent spirit, approach and culture, with benefit of global network agency tools, systems and leverage (pricing, access) via partners such as OMG.
• Commitment to ethics.
• Certified LGBTQIA+ inclusive business.
• Formal policies and practices around sustainability, gender/equality.
• Signatory to IMAA reconciliation charter.

JOYPerks

• Flexible working – 3 days in office (most people doing Tue/Wed/Thu) / 2 days from home.
• JOYfit – weekly lunchtime fitness, run by one of our team who is also a personal trainer.
• On site pool available.
• JOYConnect – Regular agency get together to celebrate birthdays and share work and business updates, done over breakfast, lunch or drinks.
• JOY Do-Good – one day per year off to ‘do good’ for a charity partner of your choice.
• JOYriders – our social club who organise regular agency social occasions and things to do!
• Annual JOYfest – our annual agency business update, done with a social celebration as well. This includes the announcement of our JOYstar employee of the year with a nice reward.
• General nice office perks, breakfast, fruit, steady stream of chocolate, fully stocked bar by our wine-aficionado founders!